The Bank invites applications from aspiring professionals for the position of Retail Relationship Officer at its Limassol Banking Centre.
Main duties and responsibilities
- Managing a portfolio of customers
- Preparing credit facility/loan applications in a timely and accurate manner, and referring applications to management for approval
- Evaluating applicants’ credit worthiness, by analysing their financial status, credit and property valuations, and determining the feasibility of granting a loan
- Reviewing and updating customer credit and loan information, as per the Bank’s policies and procedures
- Following-up the quality of the portfolio and promptly taking measures to handle arrears / excesses
- Executing loans upon approval (e.g. preparing legal documents, making payments and monitoring repayment of the loan)
- Handling back office work of online banking
- Preparing, and referring to Trade Services, customers’ requests i.e. Letters of Guarantee
- Providing exceptional levels of a personalized customer service aligned with the Bank’s values, by:
– understanding customer needs and recommending suitable solutions (e.g. different types of loans and credit options)
– keeping customers informed about issues that are relevant to them (e.g. provisions and fees of each product/service)
– dealing effectively with customer enquiries
– managing customer requests and/or complaints in an effective and timely manner
– delivering on promises made
– maintaining customer information confidential at all times
– building and maintaining good customer relationships - Identifying areas of improvement and submitting suggestions to the Head Retail Line for improvements
Requirements
- University Degree in Economics, Accounting & Finance, Business Administration or any other related discipline and/or
- Holder of a Professional Accounting Qualification such as Chartered Accountant (ACA), Certified Accountant (ACCA), Certified Public Accountant (CPA)
Skills
- Strong interpersonal skills
- Strong communication skills, both verbal and written, in the Greek and English languages
- Analytical and numerical skills
- Organization and time management
- Negotiation
- Sound judgement and decision making
- Attention to detail
Remuneration
- An attractive remuneration package will be offered to the successful candidate, according to experience and professional qualifications
- Medical and Life insurance
- Pension Plan
- A Hybrid working environment
Application process
Interested Applicants must submit their CV at careers@ancoriabank.com, stating the position in the subject, or uploading it below.
Ancoria Bank is an equal opportunities employer.
