The Bank invites applications from aspiring professionals for the position of Call Centre Officer at its Head Offices in Nicosia.
Main duties and responsibilities
- Answering inbound calls from existing or prospective customers.
- Making outbound calls when required.
- Responding to customers’ concerns and solving technical issues.
- Effectively handling and resolving customer complaints.
- Providing customer support for card and online banking transactions.
- Managing the Bank’s main mailbox and responding to customers’ inquiries via email.
- Providing assistance to the Banking Centres for issues relating to card transactions and online banking.
- Monitoring fraud alerts.
- Providing exceptional customer service, aligned with the Bank’s values
- Participating in outbound campaigns.
- Promoting the Bank’s products and services.
Requirements
- University Degree in Economics, Accounting & Finance, Business Administration, or any other related discipline
- At least 1-3 years of working experience in a Call Centre of a bank and/or in Customer Service roles
Remuneration & Benefits
- An attractive remuneration package will be offered to the successful candidate, according to experience and professional qualifications
- Medical and Life insurance
- Pension Plan
Application process
Interested Applicants must submit their CV at careers@ancoriabank.com, stating the position in the subject, or uploading it below by Friday, July 18, 2025.
Ancoria Bank is an equal opportunities employer.
