- Use different passwords for different systems. Your Ancoria online banking password should not be used for another online service.
- Do not be tempted to use a password that can easily be guessed such as your name, children’s names or birth dates.
- Use a mixture of numbers, symbols and letters of upper and lower case to strengthen your password.
- Never share your security details with a third party. It is important to keep your account and security details safe.
Criminals use fake emails and fake websites to trick you into giving away your passwords and bank details. For example, they might send you an email that looks like it comes from us and it might contain a link to a website that looks like Ancoria Bank online banking. When you try to log on, they can steal your password. This is called phishing. Be suspicious of any email that creates a sense of urgency, has bad spelling or contains attachments.
Tip: If you are unsure whether an email request is legitimate, check with us first. Never use links in an email to connect to a website unless you are absolutely sure they are authentic. Instead, open a new browser window and type the URL directly into the address bar.
Forward suspicious emails claiming to be from Ancoria Bank to email@example.com.
This involves an attempt over the phone by a fraudster to lure you into surrendering private information that will be used for identity theft and financial crime. The fraudster usually pretends to be bank staff or other legitimate business.
Tip: Be wary of unsolicited approaches by phone, especially if asked to provide any of your personal information. Ancoria Bank will never call you to ask for your online security details (e.g. password).
Malicious software such as a virus or trojan, that installs on your computer without your knowledge, attempting to steal personal information such as your online banking login details.
Tip: Protect your computer by installing security software that is always kept up to date, and run regular scans and system updates.