The Bank invites applications from aspiring professionals for the position of Business Relationship Officer at its Limassol Banking Centre.
Main duties and responsibilities
- Fostering a customer service culture; building mutually beneficial relationships with customers based on trust, transparency and effectiveness.
- Managing a portfolio of business customers
- Accompanying team members, BBM to meetings with customers when needed
- Preparing well-documented customer credit facility/loan applications in a timely manner and submitting them to management for approval
- Evaluating applicants’ credit worthiness, by analysing their financial status, credit ability and property valuations, and determining the feasibility of granting a loan
- Provision of exceptional levels of personalized customer service, aligned with the Bank’s values, and continuously identifying ways and implementing actions to improve the customer service offered
- Reviewing and updating customer credit and loan information, as per the Bank’s policies and procedures
- Signing of legal documents with customers, conditions and covenants monitoring, monitoring repayment of loans)
- Following-up the quality of the portfolio and promptly taking measures to handle arrears / excesses
- Providing exceptional levels of a personalized customer service aligned with the Bank’s values, by:
– understanding customer needs and recommending suitable solutions (e.g. different types of loans and credit options)
– keeping customers informed about issues that are relevant to them (e.g. provisions and fees of each product/service)
– dealing effectively with customer enquiries
– managing customer requests and/or complaints in an effective and timely manner
– delivering on promises made
– maintaining customer information confidential at all times
– building and maintaining a corporate relationship with the customer (incl. making site visits) - Identifying areas of improvement and submitting suggestions to the Business Banking Manager for improvements
- Monitors the business relationship, ensuring that transactions are in line with the customer’s business profile
- Provides information about the bank’s products and services.
Requirements
- University Degree in Economics, Accounting & Finance, or any other related discipline and/or
- Holder of a Professional Accounting Qualification such as ACA, ACCA, CPA, CFA.
- Post graduate University Degree with specialisation in Finance, Accounting or related subject
- At least 3 years of either related experience in the banking sector and/or
- 1 year post qualification experience in the financial services industry
Skills
- Planning and organization
- Time management
- Sound judgement and conviction
- Business Development and Results orientation
- Strong analytical and numerical skills
- Attention to detail
- Customer Negotiation and Handling Skills
- Good Interpersonal and communication skills, both verbal and written
Remuneration & Benefits
- An attractive remuneration package will be offered to the successful candidate, according to experience and professional qualifications
- Medical and Life insurance
- Pension Plan
- A Hybrid working environment
Application Process
Interested applicants must submit their CV at careers@ancoriabank.com, stating the position in the subject, or uploading it below.
Ancoria Bank is an equal opportunities employer.
