The Bank invites applications from aspiring professionals for the position of a Call Centre Officer at its Head Offices in Nicosia.
Main duties and responsibilities
- Answering inbound calls from existing or prospective customers
- Making outbound calls when required
- Responding to customers’ concerns and solving technical issues
- Effectively handling and resolving customer complaints
- Providing customer support for card and online banking transactions
- Managing the Bank’s main mailbox and responding to customers’ inquiries via email
- Providing assistance to the Banking Centres for issues relating to card transactions and online banking
- Monitoring fraud alerts
- Providing exceptional customer service, aligned with the Bank’s values
- Participating in outbound campaigns
- Promoting the Bank’s products and services
Requirements
- University Degree in Economics, Accounting & Finance, Business Administration, or any other related discipline
- At least 1-3 years of working experience in a Call Centre, or in Customer Service roles
Renumeration
An attractive remuneration package will be offered to the successful candidates, according to experience and qualifications.
Application process
Interested Applicants must submit their CV at careers@ancoriabank.com, stating the position in the subject, or uploading it below, by Friday the 13th of January 2023.
Ancoria Bank is an equal opportunities employer.
