Call Centre Officer

3 Nov, 2022

The Bank invites applications from aspiring professionals for the position of a Call Centre Officer at its Head Offices in Nicosia.


Main duties and responsibilities

  • Answering inbound calls from existing or prospective customers
  • Making outbound calls when required
  • Responding to customers’ concerns and solving technical issues
  • Effectively handling and resolving customer complaints
  • Providing customer support for card and online banking transactions
  • Managing the Bank’s main mailbox and responding to customers’ inquiries via email
  • Providing assistance to the Banking Centres for issues relating to card transactions and online banking
  • Monitoring fraud alerts
  • Providing exceptional customer service, aligned with the Bank’s values
  • Participating in outbound campaigns
  • Promoting the Bank’s products and services


  • University Degree in Economics, Accounting & Finance, Business Administration, or any other related discipline
  • At least 1-3 years of working experience in a Call Centre, or in Customer Service roles


An attractive remuneration package will be offered to the successful candidates, according to experience and qualifications.

Application process

Interested Applicants must submit their CV at, stating the position in the subject, or uploading it below, by Wednesday the 30th of November 2022.


Ancoria Bank is an equal opportunities employer.

Apply Now

Interested applicants must submit their CV, stating the position for which they are interested by the due date.